Refund Policy
1. General Policy
All payments made on the Rampur Development Authority website (rdarampur.com) are considered final. Refunds are only provided under specific, pre-defined circumstances as detailed below.
2. Non-Refundable Charges
Unless otherwise stated, the following charges are non-refundable:
- Application processing fees
- Registration fees for schemes
- Document charges
- Tender/e-auction participation fees
- Online service charges
- Any third-party service provider fees
3. Refundable Charges
Refunds may be considered under the following conditions:
- Double Payment: If a user accidentally pays twice for the same transaction, the excess amount will be refunded after verification.
- Failed Transaction: If the transaction amount is deducted but the service is not rendered or the application is not submitted, the amount will be refunded automatically or upon user request, after reconciliation with the payment gateway.
- Cancelled Allotment: If a scheme or allotment is cancelled by the Authority, a refund of eligible amounts (as per scheme terms) will be processed.
- Rejected Applications: In case of application rejection where a refund is allowed as per the scheme/guidelines, the applicable amount will be returned after deduction of processing fees, if any.
4. Refund Request Process
To request a refund, users must:
- Submit a written/email request to: rdarampur@gmail.com within 10 days of the transaction.
- Provide transaction details: payment reference number, date of payment, amount, and reason for refund.
5. Processing Time
Approved refunds will be processed within 15 to 30 working days, depending on the payment gateway and bank processing times.
6. Mode of Refund
Refunds will be credited to the original source of payment only (e.g., same bank account/card). No cash or alternate method will be used.
7. Contact Details
For queries related to payments or refunds, contact:
8. Amendments
The Authority reserves the right to modify or update this policy at any time without prior notice. Users are advised to review this policy periodically.
